Legal

Privacy Policy

How we collect, use, and protect your information.

Effective Date: May 7, 2026  ·  Last Updated: May 7, 2026

1. Introduction

Redliner Pro ("we," "us," or "our") is committed to protecting the privacy and confidentiality of the information you share with us when using our AI-powered contract analysis platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

By creating an account or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Account Information

When you register for a Redliner Pro account, we collect your full name, business email address, company name, and billing information. This information is required to create and maintain your account.

Contract Documents

To provide our core AI analysis services, you upload subcontract documents and related files. These documents may contain confidential legal and business information. We treat all uploaded documents with strict confidentiality and use them solely to deliver the analysis you request.

Usage and Platform Data

We automatically collect information about how you interact with the Service, including features accessed, analysis history, risk scores generated, playbooks created, pages visited, and time spent on the platform. This data helps us understand usage patterns and improve the product.

Payment Information

Subscription payments are processed by PCI-compliant third-party payment processors. We do not store full credit card numbers, CVV codes, or full bank account details on our servers.

Communications

If you contact us through our website, by email, or through any support channel, we may retain a record of that communication, including your name, email address, and message content, in order to respond to your inquiry and improve our support.

Device and Technical Data

We may collect technical information such as your IP address, browser type and version, operating system, and referring URLs for security monitoring and to diagnose technical issues.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, manage, and authenticate your account
  • To perform AI contract analysis and deliver analysis results to you
  • To process subscription payments and manage billing
  • To send transactional communications such as account confirmations, billing receipts, and credit usage alerts
  • To respond to support requests and inquiries
  • To monitor platform performance, diagnose technical issues, and improve the Service
  • To analyze aggregate, anonymized usage trends to guide product development
  • To detect and prevent fraudulent or unauthorized use of the platform
  • To comply with applicable legal obligations

We do not use your information for any purpose that is inconsistent with this Privacy Policy without first obtaining your consent.

4. Document Confidentiality

We understand that the contracts you upload often contain highly sensitive business and legal information. We take this responsibility seriously. With respect to your uploaded documents:

  • Documents are used exclusively to provide you with AI analysis services.
  • We do not sell, license, or disclose your contract documents to any third party.
  • We do not use your contract documents to train, fine-tune, or benchmark our AI models without your explicit, written consent.
  • Documents are encrypted both in transit and at rest using industry-standard encryption.
  • Access to your documents within our systems is restricted to authorized personnel on a need-to-know basis.

5. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

Service Providers

We work with trusted third-party vendors to operate and support the Service — including cloud infrastructure providers, payment processors, and analytics platforms. These vendors are authorized to use your information only to perform services on our behalf and are bound by confidentiality obligations.

Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, or other governmental or regulatory request, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information in any other circumstance with your explicit prior consent.

6. Data Retention

We retain your account information and uploaded documents for the duration of your active subscription. If your subscription lapses or is cancelled, we will retain your data for a reasonable recovery period (typically 90 days) to allow for account reactivation, after which it may be permanently deleted.

You may request earlier deletion of your account and associated data at any time by contacting us at info@redlinerpro.com. Note that some information may be retained for a period of time as required by applicable law or legitimate business needs such as fraud prevention.

7. Security

Redliner Pro implements enterprise-grade security measures designed to protect your information from unauthorized access, disclosure, or destruction. These include:

  • TLS encryption for all data transmitted between your browser and our servers
  • Encryption of data at rest within our storage infrastructure
  • Role-based access controls limiting internal access to user data
  • Regular security assessments and vulnerability monitoring
  • Multi-factor authentication options for user accounts

While we work diligently to safeguard your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorized account access.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and gather aggregate analytics about platform usage. Cookies are small data files stored on your device.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features of the Service. We do not sell data collected through cookies to third parties.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request that we delete your personal information, subject to certain exceptions.
  • Restriction: The right to request that we restrict how we process your information in certain circumstances.
  • Data Portability: The right to receive your information in a structured, commonly used format.
  • Objection: The right to object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at info@redlinerpro.com. We will respond to verifiable requests within the timeframes required by applicable law.

10. Children's Privacy

The Service is intended for business use by adults and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.

11. Third-Party Links

The Service may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you access through the platform.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will notify you by email and/or through a prominent notice within the platform prior to the change becoming effective. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the Service following the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: